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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

MORE CONTACT INFO

Payment Information


There are multiple payment and invoicing options when shipping with CSX. Choose the one that’s right for you.

Receive Invoices

Choose how you’d like to receive your invoice.

  • By email: Have invoices delivered daily via email. Choose the email option in the ShipCSX Account Invoices tool. Learn more
  • By EDI 410: Invoices are delivered directly to your company's computer system or 3rd-party vendor via EDI. (See the EDI 410 implementation guide.)
    • Would you like to eliminate 3rd-party vendor costs? CSX can set up an EDI 410 exchange directly with you. Contact Ken McBride at 904-279-4464 or email Ken_McBride@csx.com.
    • Want to suppress paper invoices? Call 1-877-ShipCSX (1-877-744-7279), options 2 - 1.
 
Pay Invoices
 
Dispute Invoices

Use ShipCSX Account Invoices to select invoices you wish to dispute, enter in a dispute reason and comment, and submit your dispute. Or you can call 1-877-ShipCSX (1-877-744-7279) options 5 - 4 - 1.

Monitor and Pay Demurrage

Demurrage is a charge assessed by railroads for the extended use of rail cars by shippers or receivers of freight beyond a specified free time. Demurrage ensures that cars are loaded or unloaded quickly so that they can be made available for the next shipment and that track can remain fluid to handle traffic.

  • Manage demurrage accumulation with the ShipCSX Demurrage Charges tool. Demurrage information can be analyzed by location, account or by specific rail cars.
  • See the Guide to Managing Demurrage.
  • For help with a demurrage bill, call 1-877-ShipCSX (1-877-744-7279), options 5 - 4 - 2.
 
Report Damaged Freight
  • Use the ShipCSX Freight Claims tool to submit loss or damage reports and freight claims.
  • To submit a report by telephone: 1-877-ShipCSX (1-877-744-7279), options 5 - 5 - 1
  • To inquire about the status of a freight claim, use the "Status" button in the ShipCSX Freight Claims tool, or call 1-877-ShipCSX (1-877-744-7279), options 5 - 5 - 2.
 
Payment Methods

ePay Debit/Auto (CSX-scheduled payments)
You control the amount to be debited; CSX sets the payment date.

  • Receive weekly scheduled summary billing.
  • Use ShipCSX Account Invoices to change payment amounts 24/7, up until 1 day before payment due date.

No finance charges are incurred with the auto debit process.

 

ePay Debit/Manual (customer-scheduled payments)
You control the amount to be debited and the payment date.

Use ShipCSX Account Invoices to:

  • Select and schedule invoices to be paid.
  • Enter payment amount.

Finance charges can be incurred if payments are scheduled outside of credit terms.

 

ePay Credit (customer-scheduled payments)
You control the payment amount and date.

Use ShipCSX Account Invoices to:

  • Select and schedule invoices to be paid.
  • Enter payment amount.
  • A tracking number is automatically sent along with your payment.

Cash application can be significantly improved with this process.

To use ShipCSX Account Invoices and ePay, call 1-877-ShipCSX (1-877-744-7279), option 2.
 
 

ACH Credit/EDI 820 (Electronic Funds Transfer)

  • Use EFT to send payment and EDI 820 remittance detail to bank.

Cash application can be significantly improved with this process.
CSX requires a standard format that can be customized to fit your needs.
To initiate an EFT agreement, call Credit Administration at 904-366-3807.