ShipCSX  /  REPORT AN EMERGENCY: 1-800-232-0144

 
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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Monitor Demurrage


Demurrage is a charge assessed by railroads for the extended use of rail cars by shippers or receivers of freight beyond a specified free time. Demurrage ensures that cars are loaded or unloaded quickly so that they can be made available for the next shipment and that tracks can remain fluid to handle traffic.

Manage demurrage accumulation with the ShipCSX Demurrage Charges tool.

Demurrage information can be analyzed by location, account or by specific rail cars.

  • View real-time demurrage charges during the current month.
  • View number of cars and details on constructively placed, ordered, placed and released daily, monthly or by location.
  • View historical demurrage charges from the previous 4 months.
  • Get daily demurrage summaries via email.
  • Link to Plant Switch tool to request a switch for cars accruing demurrage charges.

You must be a registered ShipCSX user to access the secure tool. Register now

Log in to ShipCSX 
Mouse over the "Pay" tab and select "Demurrage Charges."


For help with ShipCSX, call 1-877-ShipCSX (1-877-744-7279), option 2.