ShipCSX  /  REPORT AN EMERGENCY: 1-800-232-0144

 
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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Claims Management


Use the ShipCSX Claims Management tool to submit loss or damage reports and freight claims.

Filing exception reports and freight claims online with the ShipCSX Claims Management tool saves you time and helps us provide you faster, better service. This tool also helps you with the administrative work associated with managing exception reports and claims.

  • Report lost or damaged freight 24/7.
  • File a freight claim 24/7.
  • Save drafts of reports or claims until you are ready to submit them.
  • Submit documentation online.
  • Receive a confirmation report or claim number immediately.
  • Receive compensation more quickly than manually submitted claims.
  • Let us know immediately if you need help unloading, the equipment is leaking, or if the product is rejected to the carrier.
  • Help us start the process of requesting appropriate shipment records from all carriers involved.
  • Check the status of your claim online.

You must be a registered ShipCSX user to access the secure tool. Register now

Log in to ShipCSX 
Mouse over the "Resources" tab and select "Claims Management."


For help with ShipCSX, call 1-877-ShipCSX (1-877-744-7279), option 2.