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CSX Corporation is committed to Internet privacy and information security. In general, you can visit us on the World Wide Web without telling us who you are or revealing any information about yourself. Our web servers collect the IP addresses, not the e-mail addresses, of visitors. This information is aggregated to measure the number of visits, average time spent on the site, pages viewed, etc. We use this information to measure the use of our site and to improve the content of our site.

There are times, however, when we may need information from you, such as your name, e-mail address, and mailing address. Usually, we use the information we collect to respond to your inquiry, process an order, or allow you to access specific account information. We will not share your information with anyone other than CSX Corp.'s subsidiaries or affiliates.

If you register with one of CSX Corp.'s subsidiaries or affiliates on-line, they may use this information to provide you with customized information about offerings that support your specific business needs.

Cookie Notice

We use cookies on our website. A cookie is a tiny element of data that a web site can send to your browser, which may then be stored on your computer's hard drive so we can recognize you when you return. We use cookies in order to provide you with customized information when you visit our site, and to improve the functioning of our own site.


Our website uses Google Analytics, a web analytics service provided by Google, Inc (“Google.”) Google uses cookies to help us analyze how visitors use our website The information generated by the cookie about your use of our website is generally transmitted to and stored on a Google server. Google uses this information for evaluating your use of our website, compiling reports on the website activity, and providing us with other analytic services relating to our websites and internet use. Google will not associate your IP address with any other data held by Google.

You may manage and opt out of Google’s use of cookies by visiting Google’s Ads settings and selecting the appropriate settings in your browser. However, please note that if you do so, you may not be able to use the full functionality of our website. Alternatively, you can prevent Google’s collection and use of data by downloading and installing the browser plugin available at: http://tools.google.com/dlpage/gaoptout?hl=en  and/or opt out by visiting www.networkadvertising.org/choices/ or www.youronlinechoices.com.

For more detail on how Google uses data obtained through our website click here.

At times we conduct on-line surveys to better understand our visitors' needs. When we conduct a survey, we will let you know how we will use your information at the time we collect it.

We do not send unsolicited e-mail. After you provide us with personal information, you may receive Service Bulletins, electronic newsletters, or other materials of interest to you via e-mail from CSX Corp. or its subsidiaries or affiliates.

You may easily unsubscribe to future e-mailings by visiting the Subscribe page for that mailing.

CSX Corp.'s web site may contain links to other sites, such as government organizations and affiliates. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for other sites' content or privacy practices.

CSX Corp. employs practices that are intended to protect your privacy, including:

  • Notice is given about the purposes for which information is collected;
  • Choice is offered to individuals to decide whether personal information should be disclosed either to a third party or for a purpose other than that for which it was originally collected;
  • Security is provided to protect personal information from loss, misuse, unauthorized access, disclosure, alteration and destruction;
  • Data integrity is maintained by making certain that collected data is relevant for the purposes for which it is used, and that it is accurate, complete and current; and
  • Access to their personal information is given to individuals so they may correct, amend, or delete information where it is inaccurate.
Changes to Our Policy

CSX reserves the right to change or remove this Privacy Policy at our discretion. For certain material changes to this Privacy Policy, we may notify you by additional means, such as by posting a notice on the front page of our website or sending you an e-mail.

Data Retention

By using the ShipCSX website, you acknowledge and agree that certain information collected when you create and use your account may be critical for CSX’s business operations (e.g., driver location, driver name, customer name, etc.). As our business’s core functions (e.g., tracking the location of the transported goods, security, fraud prevention, and regulatory compliance) cannot operate without such data, please note that CSX reserves the right to retain all such necessary user information captured during your use of the site, even if you request account deletion. However, such information will be deleted in response to an account deletion request when it is no longer critical to business operations. We take the privacy and security of your information seriously and take reasonable measures to protect it. However, please note that no form of data storage or transmission is completely secure and we cannot guarantee the absolute security of your data. If you have any questions or concerns about our use of your information, please contact us for more information.