ShipCSX  /  REPORT AN EMERGENCY: 1-800-232-0144

 
CONTACT US
SOCIAL MEDIA
PRESS RELEASES
TWITTER FEED

FOLLOW US ON TWITTER
FACEBOOK FEED
FOLLOW US ON FACEBOOK
INSTAGRAM FEED

officialcsx  It’s Friday morning. Good luck out there. #FridayMotivation

 

 

 


FOLLOW US ON INSTAGRAM
YOUTUBE FEED

SUSCRIBE TO OUR YOUTUBE CHANNEL
LINKEDIN FEED

CSX  At CSX, we believe it starts with the customer. Learn how rail can serve your business needs.http://bit.ly/2jAK9e5

 

 

 
FOLLOW US ON LINKEDIN
CONTACT US

Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

MORE CONTACT INFO

FAQs


General

I’ve lost access to iSupplier portal. How do I get to the portal?

Go to suppliers.csx.com or follow the path at CSX.com/Suppliers/Doing Business With Us/iSupplier/Log in to iSupplier.

My password doesn’t work. How do I reset password?

1. If you have had individual portal access previously:
a. Email P&MOracleSupport@csx.com for password reset

2. If you have not had previous individual portal access:
a. Contact CSX Business Partner to fill out supplier request form on individual’s behalf
 

I want to see if CSX would be interested in purchasing my products/services. Who do I contact?

Please register your company at csx.mysuppliernetwork.com and complete all applicable fields contained within the “Edit Company” section of the portal. The Manager of Supplier Development will review your information for potential business opportunities.

I need to change my remit-to address.

If you would like a remit to address change, you can login to the CSX iSupplier portal and change your address there. If you do not have a portal login, please contact your CSX Business Partner. They will need to submit a Gateway request for your access. Once that is done you will receive instructions on navigating the portal.

I would like to be added as a contact.

In order to be added as an iSupplier portal contact, we need your CSX Business Partner to verify you are an approved contact for your company. Please send them an email and ask they submit a Gateway request for your access.

Why hasn’t my invoice paid?

Please contact Accounts Payable at AccountsPayable@csx.com or 800-858-5587.

Why can’t I see my PO?

If you would like to view your PO, please login to the iSupplier portal for that information. If you do not have a portal login, please contact your CSX Business Partner. They will need to submit a Gateway request for your access. Once that is done you will receive instructions on navigating the portal.

I am having an EDI issue.

Please email P&MOracleSupport@csx.com and explain your issue. Our EDI manager will respond to the email.

I am locked out of the portal/I can’t remember my password.

Please email P&MOracleSupport@csx.com, giving your name and company name. We will reset your password and a new notification mailer will be sent to you.

I need to update my banking or EFT information.

For security purposes, we are unable to accept banking over email. You can login to the CSX iSupplier portal and change your banking information there. If you do not have a portal login, please contact your CSX Business Partner. They will need to submit a Gateway request for your access. Once that is done you will receive instructions on navigating the portal and updating your banking.

Investment Recovery

Can I purchase scrap ties for landscaping?

CSX generally does not sell scrap materials directly to the general public. We have contracts with several companies that handle our scrap-removal services. If you wish to purchase scrap ties, contact National Salvage and Service Corporation at 800-769-8437.

Do you have any cabooses for sale?

CSX uses cabooses in limited circumstances only. However, all unused cabooses are being converted into shoving platforms and are not for sale.

Does CSX donate material or equipment?

The following is an excerpt from the President's Statement of Department's Mission and Responsibilities: "Donations of any building, property, equipment, materials or other tangible items are not to be considered for any reason. Until this policy is revised, surplus assets of any kind will be sold by the Manager-Investment Recovery."

Ordering

What if my Unit Of Measure (UOM) can’t be changed and does not match CSX’s?

Email P&MOracleSupport@csx.com.

Purchase Orders, Invoicing and Payment

When can I expect payment for my invoices?

The payment date is based on the payment terms negotiated between your company and CSX. The calculation begins the day your invoice is received in the CSX Accounts Payable Department. This will not necessarily be the same as the invoice date, especially if invoices are mailed to CSX.

What should I do if my Electronic Data Interchange (EDI) invoice is rejected?

Review the EDI Rejection Notice Procedures to find out why your invoice was rejected. Correct and retransmit via EDI.

How can I find out the status of my invoices?

This information is available to our suppliers by logging on to the CSX iSupplier portal. If you do not have access to the portal, complete the iSupplier Registration form.  NOTE: This is for existing suppliers ONLY.

Why hasn’t my invoice paid?

Please contact Accounts Payable at AccountsPayable@csx.com or 800-858-5587.

Do I need to change my invoice number when I retransmit it?

If the original invoice was accepted by the CSX system and subsequently either canceled by AP or rejected because of price variance, you will need to resubmit the invoice with a new number. Otherwise, you should submit the invoice with the same number.

Who can I call for help with Electronic Data Interchange (EDI) purchasing-related issues?

Call your procurement manager or email P&MOracleSupport@csx.com.

My company is being bought/merged with another company. What do I do?

Email P&MOracleSupport@csx.com.

How do I invoice (with my new company name) on P.O.s issued to the old company name?

Email P&MOracleSupport@csx.com.

What do I do when Accounts Payable tells me it does not “see” my invoices in the system?

If your invoice cannot be seen in the CSX system, it means that your invoice was either not received or rejected. Resubmit your invoice.

If you submitted your invoice through the iSupplier portal, it may not have been submitted properly. Check your SAVED invoices and complete the submission. NOTE: You will not be able to view your invoices until the next business day after they have been successfully submitted.

Why don't I get backup for my Electronic Funds Transfer (EFT)?

If you do not receive backup detail directly from your bank, you can opt to receive it from CSX via email. To opt in, email P&MOracleSupport@csx.com.

Who do I contact to change my banking information?

Log into the CSX Portal and change the banking. If you have a question, email P&MOracleSupport@csx.com.

Shipping

I have a favorite carrier that I do business with. Can I continue to use “John Doe Trucking” when shipping to CSX?

CSX takes responsibility for freight charges for material shipped to our locations. Therefore, we reserve the right to identify the carriers that are authorized for these shipments. If you choose to select a carrier other than those identified in our routing instructions, you will be considered noncompliant and will be responsible for payment of freight charges.

As a supplier or carrier, what information is critical to successful pick-up, delivery and billing of transportation charges?

Review CSX Routing Instructions for Shipping Material. It is critical that you obtain and identify the following on your shipment documents:

  • CSX purchase order number.
  • An authorization for expenditures (AFE) or outside party (OP) number, if applicable.
  • Contact information for CSX shipment destination, including employee job title, name and cell phone number.

As a supplier to CSX, do I need your UPS account number?

No. CSX and UPS use consignee billing, which allows UPS to determine the correct account number based on the address text. If UPS does not have the address on file and no account number to be billed, UPS will charge the shipper. These charges may be reimbursed by Logistics.

I do not have a forklift or a dock. How do I arrange for delivery?

Special arrangements such as lift gate delivery or special services can be made when you book your shipment.

Once I receive a purchase order from CSX, how do I arrange shipping?

Review CSX Routing Instructions for Shipping Material. This provides shippers with phone numbers, information requirements and carrier instructions for the timing of shipments and the volume and type of material.