CSX $      

 /  ShipCSX  /  REPORT AN EMERGENCY: 1-800-232-0144  /  Accessibility IconAccessibility Icon

Contact Us

Report a Railroad Emergency:  1-800-232-0144

Any issue or incident that risks the safety of any person should be reported immediately. Be prepared to tell us your name, location and what you observed.



To contact CSX for non-emergency issues, please select a category:


Corporate Headquarters
500 Water Street, 15th Floor
Jacksonville, FL 32202

CSX Transportation
500 Water Street
Jacksonville, FL 32202

CSX Ethics Helpline: 1-800-737-1663 or Log on here 
To report suspected misconduct, raise concerns about ethics and compliance matters, or ask questions without fear of retaliation. The ethics helpline is available 24/7. Callers may remain anonymous.

Railroad Ties
CSX generally does not sell scrap materials directly to the general public. We have contracts with several companies that handle our scrap-removal services. If you wish to purchase scrap ties, contact National Salvage & Service Corporation at 1-800-769-8437.

CSX Responsible Disclosure Policy
For matters related to technology security, please click here for CSX's Responsible Disclosure Policy.