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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

MORE CONTACT INFO

EDI Transactions


EDI Purchase Order Transmission Schedule
Rail Industry Standards
EDI Invoice Interface Definitions
CSX Preferred VAN
EDI, Purchasing and Invoicing Contacts

EDI Purchase Order Transmission Schedule

CSX transmits purchase orders 3 times a day: 6 a.m., 1 p.m. and 6 p.m., Monday through Friday. This is a batch process that takes about an hour to run, so orders may not be transmitted until 1 hour after the batch process completes. Suppliers should check for new orders at least once a day; larger suppliers should check more often. CSX transmits purchase orders in version 4010RIFMAT and 4030RIFMAT. At this time, there are no plans to migrate to 4050RIFMAT.

Rail Industry Standards

Rail Industry Guidelines were created to speed the development and implementation of electronic commerce in 3 ways:

  1. They represent a commitment by the rail industry to a common format for e-commerce.
  2. They arrange the ASC X12 documentation into a self-contained and abbreviated format.
  3. They concentrate on the portion of the standards that is pertinent to the rail industry.

Refer to the Rail Industry Standards website at: http://www.railcis.org

EDI Invoice Interface Definitions

EDI 850 in Raw Data Format (PDF)
Example of EDI 850 basic breakdown of data (PDF)
EDI 810 in Raw Data Format (PDF)

EDI Rejection Notice Procedures
Error Type What To Do
Invalid purchase order number Either correct the PO number to match the PO (make sure you are using a valid CSX PO number) and resend, or contact P&MOracleSupport@csx.com.
Duplicate invoice CSX shows this invoice is already in the system for processing.
Invalid item Correct the stock number to match the PO and resend.
Inactive PO number CSX shows this purchase order to be closed due to payments made or cancellation.
Invalid invoice amount Invoice amount does not match the total of the line items and additional charges. Correct the invoice total and resend.
PO number too long Either correct the PO number to match the PO (make sure you are using a valid CSX PO number) and resend, or contact P&MOracleSupport@csx.com.
PO number status not active Contact P&MOracleSupport@csx.com.
Invalid PO number-Not on PO master Contact P&MOracleSupport@csx.com.
Invoice number is equal to spaces Correct the invoice number and resend.
Invoice number longer than 12 positions Correct the invoice number and resend.
Invoice type missing (must equal PR) Resend invoice with PR in the BIG07 element.
Invalid/Incompatible currency code Correct currency code and resend.
Product ID (PI) missing on IT1 segment Add CSX stock number and resend.
Invalid Product ID (Stock #) Either correct the stock number to match the PO and resend, or contact P&MOracleSupport@csx.com.
Zero price invalid for this invoice Correct zero price and resend.
CSX Preferred VAN

CSX uses Railinc as the preferred VAN. Railinc acts (as most VANs do) as an electronic mailbox for delivery and receipt of documents.

EDI, Purchasing and Invoicing Contacts

For purchasing issues, contact your purchasing agent or email P&MOracleSupport@csx.com.