About the Site
Privacy
Last updated: July 21, 2025
CSX Corporation (“CSX,” “we” or “us”) is a supplier of rail-based freight transportation. CSX is committed to respecting your privacy. This policy describes how we obtain, process, and disclose your personal information via the following websites: csx.com and shipcsx.com. For our website visitors from California, it also sets out your rights as a consumer.
If you have a privacy question, please contact using: https://www.csx.com/index.cfm/about-us/contact-us/
“Personal information” is generally defined as any information that identifies or could be used to identify you. Via our websites and forms on our sites we may collect personal information from you, such as your name, e-mail address, and mailing address. We use the information we collect to respond to your inquiry, process an order, or allow you to access specific account information. We do not share your information with anyone other than CSX Corp.'s subsidiaries, affiliates, or service providers as explained below.
If you register with one of CSX Corp.'s subsidiaries or affiliates on-line, they may use this information to provide you with customized information about offerings that support your specific business needs.
We use cookies on our websites. A cookie is a tiny element of data that a web site can send to your browser, which may then be stored on your computer's hard drive so we can recognize you when you return. We use cookies in order to provide you with customized information when you visit our site, and to improve the functioning of our own site.
Real-time monitoring
Our shipcsx.com website deploys a tracking pixel to track user interactions and web page performance. This allows our service provider, Datadog, to capture and recreate your browsing experience on our website. This technology may capture search queries you submit to the website, time you spend on a page or attempting to execute a transaction, and your interactions with our website. The purpose of deploying this tool is to better understand our users’ experience on our website, including opportunities for improvement. Our service provider does not use the information collected for any purpose other than as described here and deploys a 30-day retention period for session data.
Google Analytics
Our websites use Google Analytics, a web analytics service provided by Google, Inc (“Google”). Google uses cookies to help us analyze how visitors use our website. The information generated by the cookie about your use of our website is generally transmitted to and stored on a Google server. Google uses this information for evaluating your use of our website, compiling reports on the website activity, and providing us with other analytic services relating to our websites and internet use. Google will not associate your IP address with any other data held by Google.
You may manage and opt out of Google’s use of cookies by visiting Google’s Ads settings and selecting the appropriate settings in your browser. However, please note that if you do so, you may not be able to use the full functionality of our website. Alternatively, you can prevent Google’s collection and use of data by downloading and installing the browser plugin available at: http://tools.google.com/dlpage/gaoptout?hl=en and/or opt out by visiting www.networkadvertising.org/choices/ or www.youronlinechoices.com.
For more detail on how Google uses data obtained through our website click here.
At times we conduct on-line surveys to better understand our website visitors' needs. When we conduct a survey, we will let you know how we will use your information at the time we collect it. We do not send unsolicited e-mail. After you provide us with personal information, you may receive Service Bulletins, electronic newsletters, or other materials of interest to you via e-mail from CSX Corp. or its subsidiaries or affiliates. You may easily unsubscribe to future e-mailings by visiting the Subscribe page for that mailing. Our websites may contain links to other sites, such as government organizations and affiliates. While we try to link only to sites that share our high standards and respect for privacy, we are not responsible for other sites' content or privacy practices.
By using the ShipCSX website, you acknowledge and agree that certain information collected when you create and use your account may be critical for CSX’s business operations (e.g., driver location, driver name, customer name, etc.). As our business’s core functions (e.g., tracking the location of the transported goods, security, fraud prevention, and regulatory compliance) cannot operate without such data, please note that CSX reserves the right to retain all such necessary user information captured during your use of the site, even if you request account deletion. However, such information will be deleted in response to an account deletion request when it is no longer critical to business operations.
We take the privacy and security of your information seriously and take reasonable technical and organizational measures to protect it. However, please note that no form of data storage or transmission is completely secure and we cannot guarantee the absolute security of your data. If you have any questions or concerns about our use of your information, please contact us for more information.
Our websites are designed for use by businesses seeking rail-based freight transportation services. They are not intended for consumer or household use and are not directed at children. We do not knowingly collect personal information of anyone under the age of 18.
CSX reserves the right to change or remove this Privacy Policy at our discretion. For certain material changes to this Privacy Policy, we may notify you by additional means, such as by posting a notice on the front page of our website or sending you an e-mail. Your continued use of our services following the posting of changes to our policy constitutes acceptance of such changes.
Website visitors who reside in California are entitled under the California Consumer Privacy Act (“CCPA”) to additional information about the categories of information we collect, our use and disclosure of that information, and certain rights with regard to that information.
Categories of personal information
In the past twelve months, we may have collected the following categories of personal information about you:
CSX does not collect or process sensitive personal information.
Use and disclosure
We disclose your identifiers and your internet activity information to our affiliates and service providers to provide the services you request and as described above. The business purposes for this disclosure include:
We do not sell or share your information as defined in the CCPA.
Your Rights
You have the right to request that we disclose certain information about your collection and use of your personal information over the past 12 months. You also have the right to request access to this information, which we may disclose to you after verifying your identity. You have the right to request that we delete the personal information we collected and retained from you. Both your right to access and your right to delete your information are subject to certain requirements and exceptions. You also have the right to request that we correct any inaccurate personal information we may have about you. And, you have a right not to receive discriminatory treatment for exercising your California privacy rights.
To exercise your rights to know, access, correct, or delete your personal information, or for data portability, contact us at: https://www.csx.com/index.cfm/about-us/contact-us/