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Customer Service


CSX's shipping process – Plan, Ship, Trace and Pay – is designed around the way you do business, so the activities involved in moving freight flow smoothly for you. We have tools and services to help you manage your shipment at every step along the way.

If you’ve never shipped with CSX, you need to Get Acquainted and Become a Customer.

Want to locate your business on a rail-served site? See Industrial Development.