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Railroad Emergencies - 1-800-232-0144


New Customers
If you have questions about whether shipping by rail is right for you, contact our Merchandise Sales Department at Merchandise@csx.com.


Problem With a Shipment?
See how to inquire about shipment problem.
 

CSX COVID-19 Visitor Questionnaire
CSX is closely monitoring the development of the COVID-19 illness. To help ensure the safety of our employees and partners, please make certain to review the CSX Supplier Guide for COVID-19. To prevent the spread of COVID-19 and reduce the potential risk of exposure to our employees and visitors, we are conducting a simple screening questionnaire. Before arriving at a CSX facility, please complete the Visitor Questionnaire.
 

Can't find what you need? Contact us via the phone tree.
1-877-ShipCSX (1-877-744-7279) Phone Tree

Prompts Options  
1   Report a railroad emergency to railroad police
2   Customer Solutions
1   Railcar Customer Assistance
  1 Regional Sales
  3 Touch Trace automated tracing system
  4 Waybill Assistance
  5 Customer Solutions and ShipCSX
  6 Employee of another railroad with EDI transmission or interchange request
  7 Update destination or consignee of an enroute shipment
  8 Freight claims - report damage or loss
  0 Repeat options
  # Return to previous menu
2   Intermodal Customer Assistance
  2 Customer Solutions and ShipCSX assistance
  0 Repeat options
  # Return to previous menu
3   TRANSFLO
4   RailPlus