ShipCSX  /  REPORT AN EMERGENCY: 1-800-232-0144

 
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officialcsx It’s a lovely day to wave hello to a CSX train. Tag a fellow railfan. #RailfanFriday

 

 

 


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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

MORE CONTACT INFO

Contact Us


Railroad Emergencies - 1-800-232-0144

Contact us immediately for all railroad emergencies, including blocked crossings or track, crossing accidents, crossing signal problems, hazardous materials release, theft, vandalism, trespassing or unsafe employee driving. Be prepared to tell us your name, location and what you observed.

For all other non-customer inquiries, use TellCSX.

New Customers

If you have questions about whether shipping by rail is right for you, contact our Inside Sales Department at NBD@csx.com, or call 1-877-ShipCSX (1-877-744-7279), options 5 - 1.

Problem With a Shipment?

See how to inquire about shipment problem.

 


Can't find what you need? Contact us via the phone tree.

1-877-ShipCSX (1-877-744-7279) Phone Tree

Prompts Options  
1   Report a railroad emergency to railroad police
2   eBusiness (ShipCSX and EDI) Assistance
  2 - 1 Rail car customers
  2 - 2 Container/Trailer (intermodal) customers
3   TRANSFLO
4   Intermodal service (container/trailer) shipments
  4 - 1 Trace units using Fast Track
  4 - 2 Speak to a customer service coordinator
  4 - 3 Reserving trailers/containers
  4 - 5 Pricing
  4 - 6 Trucking operations
  4 - 7 General assistance
  0 Repeat options
  # Return to previous menu
5   Rail car shipments
  5 - 1 Need assistance with a price
  5 - 2 - 5 IVR (interactive voice response) – Request car placement or release
  5 - 3 Touch Trace automated tracing system
  5 - 4 - 1 Pay or dispute a freight bill
  5 - 4 - 2 Incidental billing
  5 - 5 - 1 Freight claims – report damage or loss
  5 - 5 - 2 Freight claims status update
  5 - 6 Customer Service problem resolution (Learn about user ID and PIN)
  5 - 7 Employee of another railroad with EDI transmission or interchange request
  5 - 8 Update destination or consignee of an en route shipment
  0 Repeat options
  # Return to previous menu
6   General Information Center
  6 - 1 Suppliers
  6 - 2 Real estate, property or railroad right of way
  6 - 3 Environmental and safety
  6 - 4 Employee information
  6 - 5 All others
  6 - 5 - 1 Mailing Address
  6 - 5 - 2 Amtrak
  6 - 5 - 3 Ethics hotline
  6 - 6 If you know the headquarters extension you want
  9 Repeat options