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Contact Us


Railroad Emergencies - 1-800-232-0144

Contact us immediately for all railroad emergencies, including blocked crossings or track, crossing accidents, crossing signal problems, hazardous materials release, theft, vandalism, trespassing or unsafe employee driving. Be prepared to tell us your name, location and what you observed.

For all other non-customer inquiries, use TellCSX.

New Customers

If you have questions about whether shipping by rail is right for you, contact our Merchandise Sales Department at Merchandise@csx.com.

Current Customers

To find contact information specific to your market, please visit the Commodities section, select your market and then the Contact Us page within that commodity category.

Problem With a Shipment?

See how to inquire about shipment problem.

 


Can't find what you need? Contact us via the phone tree.

1-877-ShipCSX (1-877-744-7279) Phone Tree

Prompts Options  
1   Report a railroad emergency to railroad police
2   eBusiness (ShipCSX and EDI) Assistance
  2 - 1 Rail car customers
  2 - 2 Container/Trailer (intermodal) customers
3   TRANSFLO
4   Intermodal service (container/trailer) shipments
  4 - 1 Trace units using Fast Track
  4 - 2 Speak to a customer service coordinator
  4 - 3 Reserving trailers/containers
  4 - 5 Pricing
  4 - 6 Trucking operations
  4 - 7 General assistance
  0 Repeat options
  # Return to previous menu
5   Rail car shipments
  5 - 2 - 5 IVR (interactive voice response) – Request car placement or release
  5 - 3 Touch Trace automated tracing system
  5 - 4 - 1 Pay or dispute a freight bill
  5 - 4 - 2 Incidental billing
  5 - 5 - 1 Freight claims – report damage or loss
  5 - 5 - 2 Freight claims status update
  5 - 6 Customer Service problem resolution (Learn about user ID and PIN)
  5 - 7 Employee of another railroad with EDI transmission or interchange request
  5 - 8 Update destination or consignee of an en route shipment
  0 Repeat options
  # Return to previous menu
6   General Information Center
  6 - 1 Suppliers
  6 - 2 Real estate, property or railroad right of way
  6 - 3 Environmental and safety
  6 - 4 Employee information
  6 - 5 All others
  6 - 5 - 1 Mailing Address
  6 - 5 - 2 Amtrak
  6 - 5 - 3 Ethics hotline
  6 - 6 If you know the headquarters extension you want
  9 Repeat options