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Railroad Emergencies - 1-800-232-0144

Contact us immediately for all railroad emergencies, including blocked crossings or track, crossing accidents, crossing signal problems, hazardous materials release, theft, vandalism, trespassing or unsafe employee driving. Be prepared to tell us your name, location and what you observed. For all other non-customer inquiries, use TellCSX.

New Customers
If you have questions about whether shipping by rail is right for you, contact our Merchandise Sales Department at Merchandise@csx.com.

Problem With a Shipment?
See how to inquire about shipment problem.

Can't find what you need? Contact us via the phone tree.
1-877-ShipCSX (1-877-744-7279) Phone Tree

Prompts Options  
1   Report a railroad emergency to railroad police
2   Customer Solutions
1   Railcar Customer Assistance
  1 Regional Sales
  3 Touch Trace automated tracing system
  4 Waybill Assistance
  5 Customer Solutions and ShipCSX
  6 Employee of another railroad with EDI transmission or interchange request
  7 Update destination or consignee of an enroute shipment
  8 Freight claims - report damage or loss
  0 Repeat options
  # Return to previous menu
2   Intermodal Customer Assistance
  2 Customer Solutions and ShipCSX assistance
  0 Repeat options
  # Return to previous menu
4   RailPlus