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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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The CSXT 8100 Publication


The CSXT 8100 Publication contains supplemental services, terms and charges for general merchandise shipments. For non-rail logistics services like special product handling, visit TRANSFLO.


CSXT 8100 Publication (PDF) Effective April 27, 2017

CSXT 8100 Publication (PDF)  Effective July 1, 2017

 

List of Changes for April 27, 2017 (PDF)

List of Changes for July 1, 2017 - Clearance for New TIH Movements (PDF)

List of All Other Changes for July 1, 2017 (PDF)

 

Open Top and Closed Car Policy (PDF)

 

 

 

If you experience difficulty with opening the 8100 PDF, please use one of the following options:

  • Use another browser, if available.
  • Download the file by right clicking the link and clicking “Save Target As…”.
  • In the settings for Adobe Acrobat, update the settings to force PDF’s to open in Acrobat rather than in the browser.  This can be done by opening Adobe Acrobat, clicking Edit -> Preferences. Under Categories, select 'Internet' then uncheck the box that says 'Display PDF in browser'.
     

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