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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Customs and Security


At CSX, we provide safe, efficient transportation solutions for shipments to Canada and Mexico.
We'll work with you to ensure that your shipments are secure and delay-free.

Following are helpful resources for transborder shipping:

Regulations and Data Requirements

United States to Canada: CBP Export Regulations and Data Requirements
Canada to United States: CBP Import Regulations and Data Requirements
United States to Mexico: Mexico Customs Transborder Regulations and Data Requirements

Export Requirements

Customs and Security Glossary/Acronyms: Terms and abbreviations associated with customs and transborder shipping.