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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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US to Canada


The Department of Homeland Security has published a ruling regarding the requirement of Shipper’s Export Declaration information. All noncompliant shipments will be detained at the border.
 
The following is customs information you need to ensure secure, timely transborder shipments

Required Data for U.S. to Canada Shipments

The following information is required on transborder bills of lading (or shipping instructions):
 

1. Effective Nov. 6, 2006, the following named parties require full address:
- Shipper
- Consignee
- Care of Party
- Ship From
- Pick Up
2. Exporter name (if different from the shipper/consignee)
3. Broker name, city, state
4. Country of origin (rail origin)
5. Full route information
6. Value of shipment and specific currency (For bonded shipments)
7. Piece count
8. Weight and unit of measure
9. Destination port and country (rail destination or port for multi-modal shipments)
10.Commodity description (Must be specific and detailed. FAK [freight of all kinds] or STC [said to contain] type descriptions, etc., are not acceptable and will be rejected by Customs.)
a. Harmonized Commodity Code if available (required for TE-type bonded shipments)
11. Type of customs entry required (for bonded shipments)
12. Seal Number(s)
13. Internal Transaction Number (ITN)