ShipCSX  /  REPORT AN EMERGENCY: 1-800-232-0144

 
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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Glossary/Acronyms


ABI: Automated Broker Interface system

AES: Automated Export System

CBP: U.S. Customs and Border Protection

CBSA: Canada Border Services Agency

CFR: U.S. Code of Federal Regulations

C-TPAT: Customs-Trade Partnership Against Terrorism program

Despacho Previo: A process for preclearing shipments with Mexico customs. DP notifies the Mexican broker when cars are billed to Mexico. DP allows for the prompt movement of freight cars into Mexico when all paperwork is completed.

FAK: Freight of all kinds

ITN: Internal Transaction Number

SED: Shipper's Export Declaration

USPPI: United States Principal Party of Interest (the exporter)