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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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CSX Police Department


Our Mission Statement

Protect CSX personnel, critical infrastructure, customer property and the general public against threat of terrorism or other criminal acts in order to preserve the safety and efficiency of rail transportation serving America.

We Need Your Feedback: Your feedback is very important and will allow us to improve our customer service. Please take a moment to complete a brief survey.

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A message from John Walsh, Director of Police & Infrastructure Protection

Just like the other departments within CSX, the CSX Police know that our Core Values are more than a catchy phrase or slogan – they are the values we live by. We are a professional, highly trained and fully accredited law enforcement agency dedicated to protecting CSX employees, our customers’ freight and the communities we serve.

It Starts with the Customer   
We believe everyone is our customer: the communities in which CSX operates, our business partners, and our employees. From education and awareness programs to partnership development, and from emergency response to training exercises, the CSX Police Department is committed to the safety and security of all of our customers.

People Make the Difference
We believe in the professional and personal development of all members of the Police Department. More importantly, we expect that CSX Special Agents treat everyone they encounter with dignity and respect. CSX Special Agents are assigned throughout the 23-state CSX operating network and work closely with local, state and federal law enforcement agencies to amplify the efforts of all agencies in their territories.

Safety is a Way of Life
We believe in maintaining a safe environment and protecting the community, our employees, and our property from potential threats, and our commitment is unwavering. Our special agents and other CSX employees are woven into the fabric of the communities throughout our operating network.

Fact Based – Right Results, Right Way
No speculation. No bias. No shortcuts. We believe in making fact-based decisions and doing things the right way, regardless of how much time and effort it takes. Our reputation as solid partners in the community needs to be earned each and every day.

Thank you for taking the time to visit. I encourage you to navigate through this website to learn more about CSX and more about the CSX Police Department.