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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

MORE CONTACT INFO

Network and Operations


Over a 21,000-route-mile rail network, CSX serves:

  • 23 states, Washington D.C. and the Canadian provinces of Ontario and Quebec.
  • Major population centers east of the Mississippi River, including New York, Philadelphia and Boston in the Northeast and mid-Atlantic; the Southeast markets of Atlanta, Miami and New Orleans; and the Midwestern cities of St. Louis, Memphis and Chicago.
  • More than 70 ocean, river and lake ports along the Atlantic and Gulf coasts, the Mississippi River, the Great Lakes and the St. Lawrence Seaway.
  • Thousands of production and distribution facilities through track connections to more than 240 short line and regional railroads.

CSX’s network is positioned to reach nearly two-thirds of Americans, who account for the majority of the nation’s consumption of goods.

We transport a broad portfolio of products, ranging from coal and new energy sources, such as biodiesel and ethanol, to automobiles, chemicals, military equipment and consumer products.

CSX Transportation:
  • Operates an average of 1,300 trains per day.
  • Transports more than 6.5 million carloads of products and raw materials a year.
  • Maintains a fleet of more than 4,000 locomotives.
  • Maintains a fleet of approximately 70,000 freight cars.
CSX’s track structure includes:
  • Mainline track that connects terminals and yards.
  • Track within terminals and switching yards.
  • Track adjacent to the mainlines used for passing trains.
  • Track connecting the mainline track to customer locations.
  • Track that diverts trains from one track to another, known as turnouts.

In addition to its physical track structure, CSX operates numerous yards and terminals. These serve as hubs between CSX and its local customers and as sorting facilities where railcars often are received, re-sorted and placed onto new outbound trains. The company’s 10 largest yards and terminals based on annual volume are:

Chicago, Ill.
Waycross, Ga.
Selkirk, N.Y.
Willard, Ohio
Cincinnati, Ohio
Indianapolis, Ind.
Nashville, Tenn.
Hamlet, N.C.
Louisville, Ky.
Toledo, Ohio