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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Crew Dispatcher


Job Summary

Call and assign train crews for rail yard and over-the-road train operations.
 
Primary Activities and Responsibilities

  • Ensure compliance with all railroad rules and regulations for safety, operations and the Federal Railroad Administration (FRA)
  • Contact individual crew members and direct them to their assigned trains
  • Complete reports, process data and perform other duties
  • Communicate effectively by telephone, intercom, computer or other communication devices
  • Work independently in a fast-paced, demanding environment

Pay Rate

Pay rate information is subject to change based on Collective Bargaining Agreement and, if applicable, may vary by location.

Training

Two tests and one mastery test will be given during five weeks of paid classroom training. You will be required to successfully attain a passing score of 90% on each module of the training program and successfully qualify on one crew dispatch position after a 30 day on-the-job training program.  If unsuccessful, your employment will be terminated.

Minimum Qualifications

  • High School diploma/GED
  • 18 years of age or older
  • Valid Driver's License
  • Computer literate
  • Type 25 average net words per minute

Preferred Qualifications

  • One or more years of customer service and/or call center experience

Basic Competencies

  • Verbal comprehension (Understand oral and written communications--both general and technical
  • Communication skills (provide clear instructions/directions)
  • Reasoning skills (problem solving and troubleshooting skills)
  • Ability to analyze and prioritize multiple tasks
  • Basic math

Physical Requirements

  • Sedentary - No lifting over 10 pounds

Employment Conditions

  • Work safely to prevent on the job accidents and injuries
  • Work hours may include a nonstandard workweek, overtime and various shift work
  • Complete annual safety testing requirements
  • Complete and pass crew dispatcher training program with 90% accuracy
  • Must pass all required assessments
  • Work in a fast-pace environment
  • May require a post-offer medical examination, including drug and physical capabilities test
  • This position is governed by a collective bargaining agreement, membership is required
  • Active employees must complete one year in current position or craft before applying for positions
  • An active or furloughed employee who changes to a new craft may be required to permanently relinquish his/her seniority in the former craft unless otherwise provided for in the applicable collective bargaining agreement or other governing agreement.  Active employees desiring to transfer or change crafts must bring a transfer form properly completed and signed by a supervisor to the hiring session.  This form along with the transfer policy can be accessed at CSX Gateway > My Work > Careers > Contract Employee Transfer Policy and Form.  Furloughed employees do not need to complete the transfer form.

Environmental Conditions

  • Work indoors in an office environment, sitting for long periods of time

Safety Commitment

Safety is a way of life at CSX, encompassing every aspect of company operations. Guided by a policy of ensuring the safety of our employees, our customers and the communities we serve, CSX works relentlessly to prevent accidents and injuries. Not only is it the right thing to do, but when a company puts safety first, everyone benefits: the employees and their families, the customers and the communities.
 
This is a safety sensitive position. The candidate selected for this position must successfully complete a full physical including a drug test. Passing results must be received prior to start date in new position. All candidates' safety records will be reviewed and considered when evaluating the candidate pool.

Company Profile

CSX Corporation, a Fortune 250 company headquartered in Jacksonville, FL, is a multi-modal freight transportation company serving customers across North America. Through its primary subsidiary, CSX operates the largest railroad in the eastern United States with operations in 23 states, the District of Columbia and two Canadian provinces. CSX also includes an integrated intermodal company which serves customers with its own truck and terminal operations as well as a dedicated domestic container fleet. Other CSX subsidiaries provide technology and real estate support to the company.  These subsidiaries combine to allow CSX to deliver efficient freight alternatives to customers in a variety of industries, including coal, chemicals, automobiles, metals, agricultural and forest products, food and consumer goods.
 
CSX Transportation is the largest company in the CSX family employing 34,000 management and union employees.  CSXT's primary focus is the operation, maintenance and management of the largest railroad in the eastern United States.
 
Closing Statement

At CSX, two of the company's core values are People Make The Difference and Safety Is A Way of Life. We are committed to offering our team members the most competitive compensation and benefits package available, unlimited opportunities for development and growth throughout an exciting and rewarding career, and the safest work environment possible.

CSX is an Equal Opportunity/Affirmative Action Employer that supports diversity in the workplace.
 
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