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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Utility Permits


  • Submit online via the CSX Property Portal.
  • Review Fees (PDF) (updated 12-7-2015)
  • Expedited Application Service
    • *Please notify the Engineering Specialists for the territory prior to submittal.
    • Get more info on expediting your project (PDF) (updated 3-11-2016).
    • Expedited Fee: $7,500 (in addition to Engineering Review Fee, License Fees, and other charges)
      • Expedited Time Frame: 15 Working Days to provide an Agreement for signatures (as further defined in the Expedited Service Guidelines (PDF)) (updated 2-24-2016)
        • Deviations from CSXT’s design and construction specifications cannot be expedited
        • Expedited Service does not provide expedited construction and flagging scheduling
      • Each application must be approved for expediting. Please do not send in an applications without prior approval. Please notify the Engineering Specialists for the territory in which the utility will be located to determine if your project can be expedited. 
    • *Projects located on property leased to a shortline are not eligible for the Expedited Service*
    • Complete and email the credit card form (PDF) (updated 1-18-2013) for Engineering Review Fees and Expedited Fees along with your application submission. 

Simple Steps for Expedited Submission

  1. Contact Engineering Specialist first for approval for EACH request.

  2. Complete application and detailed plans

  3. Receive confirmation email

  4. Email application, confirmation email, plans, Engineering Review Fee and Expedited Fee to the Engineer.



 

Permitting Instructions

Use these instructions as a guide to the application process for a utility encroachment or temporary access to railroad property.

* If you have trouble opening these PDFs, from your desktop, right click on the link, and click “Save link as…” or “download.”