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CSX $1.75 billion. That’s how much we’ve invested to keep our moves green: http://bit.ly/2lPT7Ve

 

 
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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Shipping Instructions


Shipping instructions provide the details needed for moving a shipment.

Use ShipCSX Shipping Instructions for an easy, reliable way to create and manage shipping instructions.

With the ShipCSX tool, you get:

  • Real-time confirmation that your shipping instructions have been successfully submitted.
  • Real-time notification if data errors require correction. This helps eliminate errors that can cause shipping delays.
  • Correct or cancel CSXT shipping instructions no matter how they are originally transmitted.
  • See the status of all shipping instructions for your location.
  • Use "lookup screens" to help you select correct information.
  • Print or email multiple copies at one time.
  • Save drafts of incomplete instructions, and complete them when it's convenient for you.

You must be a registered ShipCSX user to access the secure tool. Register now

Log in to ShipCSX  
Mouse over the "Ship" tab and select "Shipping Instructions."

Change or cancel submitted shipping instructions

To change or cancel active shipping instructions, use ShipCSX Shipping Instructions – no matter how you originally transmitted them. It's quick and easy, and you will receive confirmation when a change or cancellation has been successfully submitted.

You must be a registered ShipCSX user to access the secure tool. Register now

Log in to ShipCSX  
Mouse over the "Ship" tab and select "Shipping Instructions."

 

For help with ShipCSX, call 1-877-ShipCSX (1-877-744-7279), option 2.

Hazardous Auto-Reverse Program

Hazardous material cars – whether full or empty – cannot be moved without shipping instructions.

The Hazardous Auto-Reverse (HAR) Program automatically generates shipping instructions for empty hazmat cars that are returning to their origin. When you submit a pull request for an empty hazmat car, HAR generates empty-return shipping instructions for moving the car. A waybill copy is automatically faxed to you.

To participate, review the HAR Authorization (PDF), and send this completed form to ebusinesshelp@csx.com, (place HAZARDOUS AUTO REVERSE in the subject line), or fax it to 904-332-7144. You will be notified when authorization is complete.