ShipCSX  /  REPORT AN EMERGENCY: 1-800-232-0144

 
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officialcsx  #RailSafety Education: it's how we're keeping our communities safe and ready for their next move. BeyondOurRails.org

 

 

 


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CSX $1.75 billion. That’s how much we’ve invested to keep our moves green: http://bit.ly/2lPT7Ve

 

 
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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Shipment Problem Resolution


Use the ShipCSX Shipment Problem Resolution tool to send us an inquiry and receive information if you have a shipping problem, such as a delayed car or shipment, switching issue or bad-order car.

This tool, which can replace phone calls, allows you to submit inquiries directly to the customer service problem resolution team.

The tool gives you a central place to manage shipment-problem inquiries:

  • Submit an inquiry about a problem with a shipment.
  • View all inquiries submitted by you, by your location or by your company.
  • View the details of an inquiry or case.
  • Check the status of an inquiry or case.
  • See the response to an inquiry or case.

Get step-by-step instructions (PDF) for using the tool.

You must be a registered ShipCSX user to access the secure tool. Register now

Log in to ShipCSX 
Mouse over the "Trace" or "Resources" tabs and select "Shipment Problem Resolution."

 

For help with ShipCSX, call 1-877-ShipCSX (1-877-744-7279), option 2.