Use the ShipCSX Shipment Problem Resolution tool to send us an inquiry and receive information if you have a shipping problem, such as a delayed car or shipment, switching issue or bad-order car.
This tool, which can replace phone calls, allows you to submit inquiries directly to the customer service problem resolution team.
The tool gives you a central place to manage shipment-problem inquiries:
Get step-by-step instructions (PDF) for using the tool.
You must be a registered ShipCSX user to access the secure tool. Register now
Log in to ShipCSX
Mouse over the "Trace" or "Resources" tabs and select "Shipment Problem Resolution."
For help with ShipCSX, call 1-877-ShipCSX (1-877-744-7279), option 2.