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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

MORE CONTACT INFO

Plant Switch


Submit plant switch requests to have CSX place, move or pick up cars.

When you use the ShipCSX Plant Switch tool, you can:

  • Send switch requests without having to pick up the phone or create a list to fax.
  • View inventory en route, at your CSX serving yard and at your facility.
  • Submit, modify or delete requests from the same screen.
  • Review your requests before submitting them.
  • Receive instant confirmation of requests sent.
  • View current or past requests.
  • View historical information to control demurrage.
  • Download and print information.

This tool is ideal for switching 5 or more cars at a time.

ShipCSX Plant Switch may also be used to submit a General Place Request (Plant General) or Manage Inventory.

Plant General enables cars to be ordered by classification of Load/Empty; Commodity; Car Type; or Car Initial.

Manage Inventory provides the ability to update car locations within an industry, add or delete railcars from a track, and submit switch requests.

You must be a registered ShipCSX user to access the secure tool. Register now

Log in to ShipCSX  
Mouse over the "Ship" tab and select "Plant Switch."
 

 
For help with ShipCSX, call 1-877-ShipCSX (1-877-744-7279), option 2.