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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Diversions


The Diversions tool enables customers to complete the following tasks:

  • Submit diversion requests on-line by car initial and number, unit train ID, or unit train reservation number
  • Check the progress of your request with multiple status indicators
  • Edit or cancel pending requests
  • Receive email notifications confirming your request has been received and completed
  • Submit Advanced Diversion requests

The Advanced Diversion feature allows you to submit empty non-hazardous diversion requests while the railcar is still moving loaded. The Advanced Diversion request will be applied once the railcar has reached its loaded destination and is released empty.

You must be a registered ShipCSX user to access the secure tool. Register now

Log in to ShipCSX  
Mouse over the "Ship" tab and select "Diversions".