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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Community


CSX's community safety programs bring together safety initiatives and the people and communities we serve. Our safety campaigns are aimed to reach a wide variety of audiences directly affected by CSX operations. We work to educate and create awareness of grade-crossing safety, pedestrian safety and the importance of staying away from railroad property.

What We Do

The CSX commitment to safety extends beyond its employees and facilities, into the communities served by our rail network. We partner with local and national non-profit groups to keep people – especially children – safe in their homes and neighborhoods.

Highway-Rail Grade Crossing and Trespasser Safety Awareness

Approximately every 3 hours somewhere in the United States, a person or vehicle is hit by a train. A freight train moving at 55 miles per hour can take a mile or more to stop – that's the equivalent of nearly 18 football fields. With 5.3 million new drivers every year in CSX's service territory, highway-rail grade crossing safety awareness is important for everyone.

CSX is committed to the safety of communities, and employees work year-round to improve highway-rail grade crossing safety:

  • CSX works to improve highway-rail grade crossings equipped with passive warning signs, with a program to clear-cut trees and vegetation to give motorists a better view as they approach the tracks.
  • CSX was the first railroad in the United States to adopt a system-wide highway-rail grade crossing emergency notification sign program. These Emergency Notification System signs, now required by federal law, provide a means by which the public may report malfunctioning warning signals, vehicles stalled on the tracks or any other emergency situation.
  • CSX uses highly visible safety campaigns to raise public awareness of the potential hazards of highway-rail grade crossings and of trespassing on railroad property.

Play It Safe

The Play It Safe campaign stresses the importance of staying safe around trains and tracks. As part of this safety outreach effort, CSX co-sponsors the number 34 Front Row Motorsports NASCAR team, providing high visibility to our campaign to reduce injuries and fatalities around railroad tracks. NASCAR has proven to be is an excellent venue to capture the attention of teens as well as 18-34 year-old males – the group most likely to be involved in highway-rail crossing and trespassing incidents.

In addition to our NASCAR and other sport sponsorships, CSX also takes advantage of electronic media including TV, radio and Internet ads, as well as print materials and billboards.

Learn more at http://www.beyondourrails.org/index.cfm/safety/play/

Operation Lifesaver

CSX strongly believes in public-safety outreach and works closely with Operation Lifesaver, an education and awareness organization dedicated to ending collisions, fatalities and injuries at highway-rail grade crossings and along railroad rights-of-way.

Each year, Operation Lifesaver's network of authorized volunteers conduct free programs on rail safety education for hundreds of groups around the country. Most are volunteers donating personal time to speak with such audiences as schoolchildren, community organizations, driver education classes, and professional truck and bus drivers. Operation Lifesaver also provides specialized training for law enforcement officers who investigate highway-rail grade crossing collisions as well as first responders to ensure their personal safety when responding to a rail incident.

Operation Lifesaver's authorized volunteers provide free safety presentations for people of all professions and age groups to help them make safe decisions around tracks and trains.

Learn more at www.oli.org

In 2014, Operation Lifesaver partnered with federal safety agencies and the nation’s railroads to launch the See Tracks? Think Train! campaign aimed at raising awareness about risky pedestrian and driver behavior around railroad tracks.

Learn more at http://www.seetracksthinktrain.org/