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2024 Benefits Information


Click the applicable link below to find out information about your benefits. 

Important Open Enrollment Contacts

Contact Type of Support/Assistance Contact Information
CSX Employee Service Center
  • Answer open enrollment related questions
  • Help you enroll in or make changes to your benefits

800-633-4045, Option 0, then press 1 

Monday through Friday

8:30 a.m. - 3:30 p.m.

EmployeeServiceCenter@csx.com

CSX Technology Service Desk
  • Reset your password
  • Obtain your RACF ID

800-243-7743, Option 6

 

Click here to reset your password online

 

 

To Enroll or Make Changes to Your Benefits

  1. Log into Direct Access by typing DirectAccess/ in the browser.

  2. Complete the Okta authentication process. 
  3. Select Me
  4. Select Benefits. 
  5. Select Make Changes/Continue

 
To Upload Documents

  1. Log into Direct Access by typing DirectAccess/ in the browser.

  2. Select Me

  3. Select Benefits

  4. Select Document Records

  5. Select + Add

  6. Select Document Type

  7. Drag or upload documents in the Attachments field

Important Note - Multiple documents must be uploaded as a "single" document.