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Severance Employees


Important Information About Your 2024 Benefits

 

Find out information about your benefits by selecting the below link(s): 

The medical/pharmacy summary plan document (SPD) is available upon request. You can request a copy from the CSX Employee Service Center at 1-800-633-4045, Option 3. 
 

Vendor Benefits Type Contact Information

Aetna

Medical and Dental Benefits for Non-Medicare Retirees

1-800-874-1458 
www.aetna.com

CVS Caremark

Prescription Drug Benefits for Non-Medicare Retirees

1-866-273-8571
www.caremark.com 

MetLife

Life and AD&D Insurance

1-800-638-6420

CSX Savings Plan

CSXtra or Capital Builder Plans

1-888-CSX-401k
1-888-279-4015
https://empowermyretirement.com

CSX Pension Center

CSX Pension Plan

1-866-CSX-PAYS
1-866-279-7297
www.ypr.aon.com/csxcorp/#/

Northern Trust

CSX Pension Benefit Payments

1-800-437-9520

Railroad Retirement Board

Railroad Retirement Questions

1-877-772-5772

CSX Payroll Department

Payroll (including W-2s)

1-800-582-2655

CSX Employee Service Center

Death Notification, Benefits and other CSX related matters

1-800-633-4045
Press Option 9 - Death Notification
Press Option 3 - Benefits