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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Expand a Rail-Served Facility


These are the steps to take to expand your existing operations.

  1. Contact the Industrial Development Manager in your area
    The Industrial Development Manager for your area will coordinate your project within all departments at CSX. Early consultation with your Industrial Development Manager is crucial to ensure your track design will serve your rail logistics needs in a safe and effective manner. With rail design experience across all industry groups, your Industrial Development Manager can bring creative solutions to your rail needs.
  2. Review and approve construction drawings
    Each project is reviewed by CSX’s Operating and Engineering departments to assure the level of service needed by the customer can be provided and that the design of the track meets CSX standards. Your Industrial Development Manager is the point of contact for these departments during the review and approval process.
  3. Side track agreement
    The final step in the approval process is the execution of a new or revised Private Sidetrack Agreement (PSA). The PSA outlines the relationship between CSX and the industry and includes items such as the ownership, construction and maintenance of the tracks that CSX will operate on. If work is to be done on CSX right of way, this document also gives the industry the right to enter on to CSX property to perform the work.
  4. Building begins
    Once the plans and operation have been approved and the sidetrack agreement executed, you can begin construction with the knowledge that the design meets all CSX requirements for a safe and efficient operation. During the course of construction, CSX field engineering personnel may make periodic visits to the project site to ensure the work is being performed according to CSX specifications. CSX field engineering will perform a final inspection of the completed work and, upon acceptance by CSX, the track will be placed in service. At this time you are able to ship to or from the new track.

Ready to get started? Contact us now

Guidelines

Industrial tracks must be designed to conform to CSX Standard Specifications for Design and Construction of Private Sidetracks (PDF)