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To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Coal Contacts

Name Title/Responsibility Phone Location
Russ Epting

VP Coal Sales & Marketing - All CSX Export, Utility, Industrial Sales & Marketing / Export Pier Facilities

904-359-2426 Jacksonville, FL
Glen Davis

Business Manager - River, Lake, Industrial - Coal moving to river terminals, lake terminals, and industrial plants

904-359-3324 Jacksonville, FL
Joe Forkum

Director Export & Industrial Coal - All CSX Export, Industrial, Steel, Coke, Iron Ore movements

904-359-1755 Jacksonville, FL
Jeff Goutcher

Director Utility Coal - Covering all utility coal shipments

904-359-1684 Jacksonville, FL
John Hamill

Business Manager - Utility - Coal moving to rail-direct utility customers

904-359-3473 Jacksonville, FL
Andy Higgins

Manager - E-Business - Coal reservation system questions

904-359-3297 Jacksonville, FL
Kevin Kruse

Director Coal Development - Coal origins - new or existing load-out development and track design, load-out re-open/startup, mine service representative

859-252-8553 Lexington, KY
Lorenzo Jolley

Superintendent Coal Piers - CSX coal piers (Baltimore, Toledo, Maysville)

410-355-6302 Baltimore, MD
Brian Milby

Business Manager - Utility - Coal moving primarily to rail-direct utility customers in North and South

904-366-4375 Jacksonville, FL
DeAngela Morant

Business Manager - Utility - Coal moving to rail-direct utility customers in the Southeast

904-359-1052 Jacksonville, FL
Sara Schryer

Business Manager - Steel,Coke, I/O - Coal moving to North American metallurgical coal, met coke and iron ore

904-359-2208 Jacksonville, FL
William Trice

Business Manager - Export Coal - Coal moving to export terminals

904-359-3483 Jacksonville, FL