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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Chemicals, Plastics and Petroleum


CSX is a major transportation service provider to the North American chemical, plastic, and petroleum industries. We serve hundreds of chemical consumers, plastics converters, glass manufacturing plants, chemical plants and refineries.

Our team works with dozens of customers to move hundreds of distinct products under the “chemicals” umbrella, including:

Plastics
Polyethylene
Polypropylene
Polystyrene
Polyvinyl Chloride (PVC)
Polyethylene Terephthalate (PET)

Plastic Feedstocks
Purified Terepthalic Acid (PTA)
Monoethylene Glycol (MEG)
Paraxylene
Purified Isopthalic Acid

Plastic Intermediates
Styrene
Acrylonitrile
Plasticizers

Chemicals 
Chlor-alkali
Pulp and Paper Mill
Acids
Miscellaneous Chemicals

Petroleum Products
LPG
Fuels
Asphalt
Petroleum Products
Intermediates
Crude Oil
Condensate
Lube Oils
Waxes
Alcohols

Soda Ash and Industrial Sand for Glass Manufacturing

 
Chemicals shipments primarily move in CSX’s single-car merchandise network. A large portion of the traffic originates on western railroads, due to the significant concentration of chemical production located in the Gulf states, with CSX mainly serving the chemical receiver market in the Eastern United States.

In addition to operating a network that gives you prime access to chemical receivers, we also provide the most comprehensive access to bulk rail-to-truck transloading sites in North America through our TRANSFLO subsidiary. TRANSFLO helps you leverage the economic and productivity benefits of bulk transloading to reach customers that are not directly served by rail or that lack the volume density to justify rail carloads.

Learn more about our services for chemical customers, or contact us to discuss your transportation needs.