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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Railroad Retirement


For CSX Transportation and Select Other Positions Only

Railroad employees and employers are required by law to pay Railroad Retirement Taxes in place of Social Security Taxes (FICA).

Railroad Retirement Taxes are divided into two categories: Tier I - which is equivalent to FICA, rate and ceilings, and Tier II - which is an additional 4.9%.

CSX contributes an additional 13.10% toward the Railroad Retirement fund compared to FICA. Vested employees (five years of credible service) will receive an annuity from the Railroad Retirement Board upon retirement. It is not associated with the Company Pension Plan. If an employee leaves railroad service prior to the vested period, the Tier I tax reverts to Social Security upon retirement.