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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202


Awards and Recognition

At CSX, we know that People Make the Difference. Our employees are dedicated to safeguarding communities and the environment, and have been widely recognized for their achievements.

Carbon Disclosure Project’s S&P 500 Climate Disclosure and Performance Indexes 

In 2015, CSX earned a place on the Carbon Disclosure Project (CDP)’s S&P 500 Climate Disclosure Leadership Index and the Climate Performance Leadership Index with a CDP perfect score of 100 A. The numerical value represents the Climate Disclosure Score and the letter “A” represents the Climate Performance Score. CSX was the only railroad company to be included in the Climate A List for 2015. CSX’s score was based on the company’s responses to CDP’s questionnaire, which focuses on greenhouse gas emissions, emissions reduction targets and the risks and opportunities associated with climate change. 

Best Corporate Citizens List

In 2016, CSX was ranked #47 on Corporate Responsibility Magazine’s Best Corporate Citizens List, marking the company’s fourth appearance on the list. CSX’s performance on the list highlights the company’s grant programs and in-kind donations, increased data transparency, continued shareholder returns, and progress on its 2020 sustainability goals.

Dow Jones Sustainability Index

CSX was named to the Dow Jones Sustainability Index for North America for the fifth consecutive year in 2015.  The index is a partnership between the Dow Jones Indexes and RobecoSAM Sustainability Assessments, which tracks the financial performance of the world's leading companies according to rigorous economic, environmental and social criteria. CSX is the only U.S. railroad recognized by the Dow Jones Sustainability Index for North America and among just four transportation companies on the 2015 list. 

Newsweek’s Green Rankings have recognized CSX as one of the Top 100 Green Companies in the U.S. since the list’s creation in 2009.  Newsweek's Green Rankings are based on eight indicators: energy productivity, carbon productivity, water productivity, waste productivity, sustainability pay link, sustainability board committee, audited environmental metrics and a green revenue score.

The John H. Chafee Environmental Excellence Award, presented by the Association of American Railroads (AAR), recognizes an individual railroad employee who has demonstrated outstanding environmental performance in the area of environmental awareness and responsibility. In the past few years, the following CSX employees have been awarded the John H. Chafee Environmental Award for their achievements:

  • Michael Hoey was recognized for his career contributions to elevating environmental standards in rail construction and design processes.  Hoey has been at the forefront of developing environmental control processes, following extensive permitting requirements and implementing thoughtful remediation plans.
  • Chris Durden was recognized for his high level of environmental stewardship. He spearheaded a number of environmental initiatives at the Northwest Ohio Intermodal Terminal, including zero emission wide-span cranes that regenerate a signification portion of their power back to the terminal grid and reduce air pollutants by approximately 80% per lift.
  • Rick McNey was honored for leading efforts to reduce the environmental footprint at the Curtis Bay Pier in Baltimore, Md.

The North American Environmental Employee Excellence Award, also presented by AAR, honors the industry's top environmental professional. The following CSX employees have recently received this award:

  • Raghu Chatrathi was honored with the award due to his leadership over environmental remediation, sustainability, and compliance programs at CSX. He has designed processes and protocols for a variety of environmental stewardship initiatives, including transforming contaminated properties, conducting a system-wide analysis of renewable energy use and establishing environmental protocol for “Rails-to-Trails” projects.
  • Matthew Adkins led a team that successfully remediated the former Gautier Oil creosote treatment plant in Gautier, Miss., spending nine years investigating, designing, and executing a plan to restore and enhance the 24-acre coastal site. Now part of a conservation easement, the site was granted Wildlife at Work certification by the Wildlife Habitat Council.
  • Paul Kurzanski was recognized for successful management of approximately 125 environmental remediation projects in 6 states (Illinois, Indiana, Kentucky, Michigan, New York and Ohio) and the development and implementation of CSX's Environmental Leased Property Review and Lab Management programs. Kurzanski also authored 19 key Environmental Management System documents covering programs, processes and instructions. 

EPA Climate Leadership Award

CSX won a U.S. Environmental Protection Agency (EPA) 2013 Climate Leadership Award in the Goal Achievement category. The award recognizes CSX’s achievement in reaching their voluntary 8% greenhouse gas (GHG) emissions intensity reduction goal in 2010, over 2006 levels. 

CSX was the first transportation company to become a Climate Leaders Program Partner in March 2007 and reached its voluntary 8% GHG intensity reduction goal in 2010, one year ahead of schedule. By meeting this goal, CSX reduced greenhouse gas emissions by over 1.1 million metric tons – the equivalent of taking 236,700 cars off the road for one year, or consuming more than 2.5 million fewer barrels of oil. In 2012, the company announced a goal to further reduce their GHG emissions intensity, committing to a 6% to 8% decrease in 2011 levels by 2020.