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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Permitting: Utility Installations and Rights of Entry


Accessing CSX property for any purpose requires permission. Any construction requires plan review, flagging and/or inspection, scheduling, and a signed Agreement from CSX. Safety is our overarching concern.

Utility Permits: Utilities that go over, across, under and along the railroad tracks or CSX property.

  • Wirelines – Electrical, Fiber, Cable, etc.
  • Pipelines – Water, Sewer, Gas, culverts, etc.
  • Longitudinal Occupancies

Rights of Entry Permits: Right of Entry access for temporary purposes ONLY. 

  • Surveying, Ingress/Egress, Inspection of bridges, roads, soil borings or sampling, wide load on operating track and/or property, and property remediation.
  • Environmental investigation, monitoring wells, soil testing, etc.

Communication Tower Permits: Tower applications 

  • Cellular/Wireless
  • Co-locations 
  • Modifications to existing towers
  • Site study for a proposed new towers