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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Service Bulletin - Tropical Storm Ida


Released: Nov 9, 2009

CSX is monitoring the progress of Tropical Storm Ida and making preparations for an expected landfall along the northern Gulf Coast. The storm continues to weaken, however heavy rains are expected along its' path.

Last night, the flood gates were closed in New Orleans. As a result, westbound traffic for the KCS, CN, BN and UP (via New Orleans) is being held in various Southeastern yards and will proceed once the gateway opens. Eastbound cars coming to CSX from these carriers over New Orleans will not interchange until the threat of flooding has passed and the flood gates are re-opened.

CSX is taking precautions along the expected path of the storm, including securing equipment, staging repair materials, and working with affected customers to move or secure rail equipment.

For more specific information on shipments, customers can contact the CSX Customer Service Center via ShipCSX's Problem Resolution Tool or by calling 1-877-ShipCSX (1-877-744-7279), prompt #5, then prompt #6. Intermodal customers needing more information can call 1-800-542-2754, prompt #2.