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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

MORE CONTACT INFO

Service Bulletin - Thanksgiving Holiday Schedule


Released: Nov 18, 2009

CSX will observe the Thanksgiving holiday from 11 p.m. on Wednesday, November 25, through 7 a.m. Saturday, November 28. During this time, most terminal and train operations will be curtailed.

We plan to closely mirror this service suspension during the Christmas and New Year holiday periods and will provide further communication on those plans in December.

If you need specific information regarding our service during the holidays, contact the CSX Customer Service Center via the ShipCSX Problem Resolution Tool, or by calling 1-877-ShipCSX (1-877-744-7279), prompt 5, then prompt 6.