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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Service Bulletin - Hanna Update


Released: Sep 6, 2008

With Tropical Storm Hanna's landfall early Saturday in the Carolinas, CSX is now returning to normal operations in that area. No significant service issues have occurred, and operations are being restored once track inspections are conducted. Consistent with normal practices, CSX services in the northern path of Hanna will continue to be modified to keep employees safe and minimize customer impacts. CSX preparations included securing equipment, staging materials and making arrangements, if necessary, to redirect shipments. For more information, customers can call the CSX Customer Service Center at 1-877-ShipCSX (1-877-744-7279), prompts #5 then #6.