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To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Service Bulletin: 5/24 Update on Tennessee Flooding


Released: May 24, 2010

Working ahead of schedule, CSX Transportation plans to re-open the Memphis-Nashville line at 6 p.m. EDT Tuesday, May 25. Maintenance work as a result of significant flooding earlier this month will continue during daytime hours, 7 a.m.-5 p.m. EDT. Trains will operate over the line from 5 p.m. to 7 a.m. Because the line is not yet fully available for 24-hour operations, some re-routes over other carriers will continue until all work is complete. The re-opening includes two bridges that were damaged.

Customers with questions regarding specific shipments should access the Problem Resolution tool via ShipCSX or contact the Customer Service Center at 1-877-ShipCSX (1-877-744-7279), option 5, option 6.