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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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CUSTOMER SERVICE BULLETIN - Natural Gas Leak Forces Suspension of Trains Through Chalmers, Indiana


July 13, 2012 – A natural gas pipeline leak this morning next to CSX tracks at Chalmers, Indiana, has suspended rail service at that location for 48-72 hours while the leak is repaired.

CSX will continue to serve customers on either side of Chalmers, but no through trains will be permitted to operate until the leak is repaired. Through traffic normally using that line will experience delays until the repairs are complete.

The leak occurred late this morning in a pipeline owned by the Northern Indiana Public Service Company (NIPSCO).

CSX’s Customer Service Center is coordinating with affected shippers and receivers. Customers should contact the Customer Service Center via ShipCSX’s Problem Resolution tool or by calling 1-877-SHIPCSX, prompts 5, then 6.