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To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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CUSTOMER SERVICE BULLETIN - CSX Updates Actions in Response to CP Strike


May 23, 2012 – CSX continues to closely monitor the work stoppage that occurred early today on the Canadian Pacific Railway (CP), which is affecting its Canadian operations.

At this time, CP has embargoed rail traffic moving to its Canadian destinations. While this embargo is in effect, CSX customers will be unable to bill rail cars to Canada if CP is in the route.

To avoid potential congestion at interchange points and other terminals, CSX plans to gather and stage cars already destined for CP’s Canadian locations at certain points on our network. Once the embargo is lifted, these cars will move in larger blocks to the interchanges.

If you have questions regarding your specific shipments, please contact the Customer Service Center via ShipCSX’s Problem Resolution tool or by calling 1-877-SHIPCSX, prompts 5, then 6.