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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Customer Service Advisory - Some Progress Made, but Another Winter Storm in the North


A brief break in the harsh winter weather in the North has allowed CSX Transportation to make progress over the past week in improving fluidity and reducing the backlog of traffic following multiple storms. However, temperatures are again falling and another winter storm is bearing down on the northern region this weekend.

All special actions taken by the CSX Operations team remain in place, including the deployment of personnel and locomotives to the most affected areas, and continued coordination with other railroads to keep major interchanges flowing. All employees are dedicated to doing all they can  to serve our valuable customers through this difficult period.

Full recovery will take time as the weather slowly moderates, and CSX will continue all efforts to overcome these storms.

In the meantime, and as the winter weather persists, customers should continue to expect delays. Customers with questions about specific shipments can contact CSX Customer Service via www.shipcsx.com   or by calling 1-877-ShipCSX (1-877-744-7279) options 5, 6. Customers can also contact their customer service representative or local point of contact. CSX thanks all of its customers for their patience and understanding, and extends its gratitude to all of the employees working around the clock to restore normal service.