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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

MORE CONTACT INFO

Customer Service Advisory - Selkirk, N.Y., Congestion


CSX Transportation is experiencing heavy congestion at its Selkirk, N.Y., terminal and on nearby lines. Surges in traffic over the last few days, compounded by a derailment in the yard earlier this week, have affected fluidity in the area. Additional resources and personnel have been deployed to support efforts to reduce congestion as quickly as possible, and some traffic is being routed around Selkirk.

Customers should expect delays to shipments through the Selkirk area.

Customers with questions about shipments can contact the Customer Service Center via www.shipcsx.com or by calling 1-877-ShipCSX (1-877-744-7279) options 5, 6.