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Customer Service Advisory - More Snow Hitting Buffalo Area


Additional snow continues to fall on the Buffalo area, significantly affecting all transportation modes including railroads. A CSX management team from the company’s headquarters is in Buffalo, using four-wheel drive vehicles to get crews to trains, and taking other actions to restore normal operations. However, customers with shipments over the high-volume Buffalo line should continue to expect delays up to 48 hours. CSX continues to work with customers across its network to implement winterization plans.

Customers with questions about shipments can contact the Customer Service Center via www.shipcsx.com or by calling 1-877-ShipCSX (1-877-744-7279) options 5, 6. Customers also are advised that they can sign up to automatically receive service advisory notifications on ShipCSX.