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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Customer Service Advisory - Line Opens at Baltimore, Md.; Work Continues at Lynchburg, Va.


CSX Transportation continues to work on two incidents that occurred Wednesday, April 30th that are affecting train traffic on two main lines in the Mid-Atlantic region.  CSX officials are working with local authorities at both locations.

In Baltimore Md., an earth slide covered the tracks and closed the line at that point. The line has been re-opened and trains are now running through the area.

In Lynchburg, Va., an oil train derailed several cars.  Materials and personnel are on standby to begin track repairs once the investigation concludes and the remaining derailed rail cars are removed.

Customers should expect delays due to backlogged train traffic for the next several days.

Customers with questions about shipments can contact the Customer Service Center via www.shipcsx.com or by calling 1-877-ShipCSX (1-877-744-7279) options 5, 6.