ShipCSX  /  REPORT AN EMERGENCY: 1-800-232-0144

 
CONTACT US
SOCIAL MEDIA
PRESS RELEASES
TWITTER FEED

FOLLOW US ON TWITTER
FACEBOOK FEED
FOLLOW US ON FACEBOOK
INSTAGRAM FEED

officialcsx  It’s Friday morning. Good luck out there. #FridayMotivation

 

 

 


FOLLOW US ON INSTAGRAM
YOUTUBE FEED

SUSCRIBE TO OUR YOUTUBE CHANNEL
LINKEDIN FEED

CSX  At CSX, we believe it starts with the customer. Learn how rail can serve your business needs.http://bit.ly/2jAK9e5

 

 

 
FOLLOW US ON LINKEDIN
CONTACT US

Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

MORE CONTACT INFO

Customer Service Advisory - CSX Recovery Efforts Remain in Place, but More Harsh Weather Expected


CSX continues to work through delays and other service issues resulting from the severe winter weather over the entire network. All special actions taken by the Operations Team, including re-deployed locomotives and relocated key personnel, remain in place.

Recovery on the network’s southern region is complete. However, a backlog of traffic remains in the Mid-Atlantic and Northeast regions from last week’s winter storm, one of several that have impacted the network since December 1.

The CSX network’s western portion continues to work to recover from the harsh weather, and all railroads are working together to facilitate interchanges especially in Chicago and St. Louis. The recovery efforts continue to stress resources on the entire system.

A brief reprieve in the weather is expected for the next few days, and CSX is attempting to take every advantage of this period to improve fluidity of operations and service to our customers. However, additional severe winter weather is expected by early next week.

In the meantime, and as the winter weather persists, customers should continue to expect delays. Customers with questions about specific shipments can contact CSX Customer Service via www.shipcsx.com  or by calling 1-877-ShipCSX (1-877-744-7279) options 5, 6. Customers can also contact their customer service representative or local point of contact. CSX thanks all of its customers for their patience and understanding, and extends its gratitude to all of the employees working around the clock to restore normal service.