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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Customer Service Advisory - CSX Prepared for Hurricane Arthur


CSX Transportation is taking precautions to protect employees, rail traffic and infrastructure as Hurricane Arthur moves toward the Outer Banks of North Carolina. Rail cars and locomotives have been moved out of the Wilmington, N.C., area, and some local operations will be suspended temporarily. The storm is not expected to have a significant impact on CSX operations, but its path and intensity are being closely monitored.

Customers with traffic in eastern North Carolina and other Mid-Atlantic regions should expect some delays until traffic resumes at its normal pace.

Customers with questions about shipments can contact the Customer Service Center via www.shipcsx.com or by calling 1-877-ShipCSX (1-877-744-7279) options 5, 6.