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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Customer Service Advisory - Canadian Rail Strike Over


The Teamsters Canada Rail Conference-Running Trades and CP have agreed to enter into binding arbitration, ending a strike by engineers and conductors against CP that began over the weekend.

No CSX operations were affected, although the company monitored interchange traffic with CP at Detroit, Michigan, and Buffalo, N.Y. CN, meanwhile, continues its negotiations with Unifor, which represents its shop crafts. CN has already reached a tentative agreement with its engineers and conductors.

Customers with questions about shipments can contact the Customer Service Center via www.shipcsx.com or by calling 1-877-ShipCSX (1-877-744-7279) options 5, 6. Customers can sign up to automatically receive service advisory notifications on ShipCSX.