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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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Customer Service Advisory - Actions to Improve Service Impacted by Winter Storms


CSX continues to experience the worst winter weather in recent history across its entire network. Since December 1, temperatures in many places have remained in the single digits and even below zero over the northern two-thirds of the system. These frigid temperatures have been accompanied by multiple storms and heavy, blowing snow and ice accumulations.  Two major storms, including one this week, have impacted the southern portion of the CSX network. This weather has caused issues with switches, signal systems, locomotive reliability and employees’ ability to get to work locations.

CSX has taken the following actions to mitigate the impact of the severe weather:

Delays are expected to continue as CSX manages through the severe weather but normal operations and customer service should resume as conditions improve. In the meantime, and as the extreme winter weather persists, customers should continue to expect delays. Customers with questions about specific shipments can contact CSX Customer Service via www.shipcsx.com or by calling 1-877-ShipCSX (1-877-744-7279) options 5, 6. Customers can also contact their customer service representative or local point of contact. CSX thanks all of its customers for their patience and understanding, and extends its gratitude to all of the employees working around the clock to restore normal service.