Customers

Customer Service Advisory - Actions to Improve Service Impacted by Winter Storms

February 12, 2014

CSX continues to experience the worst winter weather in recent history across its entire network. Since December 1, temperatures in many places have remained in the single digits and even below zero over the northern two-thirds of the system. These frigid temperatures have been accompanied by multiple storms and heavy, blowing snow and ice accumulations.  Two major storms, including one this week, have impacted the southern portion of the CSX network. This weather has caused issues with switches, signal systems, locomotive reliability and employees’ ability to get to work locations.

CSX has taken the following actions to mitigate the impact of the severe weather:

Delays are expected to continue as CSX manages through the severe weather but normal operations and customer service should resume as conditions improve. In the meantime, and as the extreme winter weather persists, customers should continue to expect delays. Customers with questions about specific shipments can contact CSX Customer Service via www.shipcsx.com or by calling 1-877-ShipCSX (1-877-744-7279) options 5, 6. Customers can also contact their customer service representative or local point of contact. CSX thanks all of its customers for their patience and understanding, and extends its gratitude to all of the employees working around the clock to restore normal service.