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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

MORE CONTACT INFO

CSX Service Bulletin - Jan. 27 Winter Weather Alert


Winter weather with significant snow accumulation is slowing operations in the northeast portion of CSX Transportation’s system today. States currently impacted are Maryland, Pennsylvania, New York, New Jersey, Massachusetts, Connecticut and Northern Virginia.  Customers with traffic moving through these areas should expect delays up to 48 hours. 

If you have questions regarding specific shipments, please access the Problem Resolution tool via ShipCSX or contact the Customer Service Center at 1-877-ShipCSX (1-877-744-7279), option 5, option 6.