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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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CSX Service Bulletin: Update on Tennessee Flooding


Released: May 7, 2010

The recent flooding in Tennessee has impacted CSX Transportation's Memphis-Nashville and Nashville-Spring Hill lines. An inspection has determined that two rail bridges on CSXT's Memphis-Nashville line have been heavily damaged and will take four to six weeks to repair. CSXT is re-routing shipments over other railroads to minimize impact to customers.

Shipments originating with most local customers on the Memphis-Nashville line will be rerouted west to Memphis to connect with other railroads. However, service on that line will be restored in phases as recovery operations progress. Local service to customers on the Nashville-Spring Hill line is expected to resume upon the completion of repairs in approximately 24 hours or sooner.

Customers with questions regarding specific shipments should access the Problem Resolution tool via ShipCSX or contact the Customer Service Center at 1-877-ShipCSX (1-877-744-7279), option 5, option 6.