Customers

CSX Service Bulletin: Update on Tennessee Flooding

Released: May 7, 2010

The recent flooding in Tennessee has impacted CSX Transportation's Memphis-Nashville and Nashville-Spring Hill lines. An inspection has determined that two rail bridges on CSXT's Memphis-Nashville line have been heavily damaged and will take four to six weeks to repair. CSXT is re-routing shipments over other railroads to minimize impact to customers.

Shipments originating with most local customers on the Memphis-Nashville line will be rerouted west to Memphis to connect with other railroads. However, service on that line will be restored in phases as recovery operations progress. Local service to customers on the Nashville-Spring Hill line is expected to resume upon the completion of repairs in approximately 24 hours or sooner.

Customers with questions regarding specific shipments should access the Problem Resolution tool via ShipCSX or contact the Customer Service Center at 1-877-ShipCSX (1-877-744-7279), option 5, option 6.