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Contact CSX

To contact CSX for non-emergency issues, use TellCSX.

Report an Emergency: 1-800-232-0144

Report any issue that risks the safety of any person immediately. Be prepared to tell us your name, location and what you observed.

Corporate Headquarters

500 Water Street, 15th Floor
Jacksonville, FL 32202
904-359-3200

CSX Transportation, Inc.

500 Water Street
Jacksonville, FL 32202
904-359-3100

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CSX Service Bulletin - Traffic Restored on Route in South Alabama


November 11, 2011 – 11 a.m. – Train traffic has resumed over the route between Mobile and Montgomery, Ala., following a trestle fire earlier this week near Evergreen. However, traffic in the region will continue to move slowly while a backlog of trains is processed.

CSX and its contractors built a temporary route around the heavily damaged trestle, which is 144 feet in length. The bridge is scheduled for replacement, and that work is expected to be complete by year end.

The fire was reported at 10:40 p.m. Tuesday. Other railroads assisted with temporary re-routes of some traffic. An investigation continues to determine the cause of the fire.

The company’s Customer Service Center is coordinating with affected shippers and receivers. Customers should contact the Customer Service Center via ShipCSX’s Problem Resolution tool or by calling 1-877-SHIPCSX, prompts 5, then 6.